How can we build a frontline healthcare workforce that meets the needs of a changing population, offers opportunities for career advancement and family sustaining wages, and better represents the diverse population it serves?

  1. Ensure Supply Meets Demand: Labor market data provides a basis for building and revamping learning and training programs around projected regional demand for workers and skills. 
  2. Offer Skills-based Microcredentials: Microcredentials–smaller certifications and badges–help learners at all levels leverage knowledge and experience and parlay them into the next step of education and career.
  3. Recruit Diverse Learners: Recruiting strategies intentionally targeted to diverse audiences increases awareness of the plethora of healthcare careers and can help address employment shortages.
  4. Develop Higher Ed/Industry Partnerships: Ongoing partnerships between educators and employers yield timely information about roles and skills needed, clinical and work-based learning opportunities, internships, and job placement for learners.
  5. Put Learner Needs First: Flexible, accessible program delivery in online, hybrid, and  competency-based learning formats that offer multiple schedule and pacing options can improve the success rate of working learners.
  6. Deliver Wrap-Around Supportive Services: Targeted, personalized support services help learners overcome an array of challenges such as financial aid access, academic tutoring, childcare, career and interviewing skills, job placement, etc.
  7. Leverage Technology: Simulations, mobile apps, and broadband support can increase access, reduce cost and deliver programming in an efficient manner.

These ideas were recently brought to life when Volta Learning Group convened a cross-sector coalition of Massachusetts community colleges, employers, workforce boards, and regional coalitions to produce Fostering Innovation in Post-Pandemic Healthcare Education: An Innovation Playbook.  To learn more contact us at

Volta Learning Group (VLG) works with visionary industry, higher education, and policy leaders to develop innovative, cross-sector learning strategies. VLG has deep experience in market and landscape analysis of innovative learning offerings; competency-based learning design; development of new credentials and certifications; and design of programs incorporating employability skills for the future of work.